Never had a professional photoshoot before? You probably have some questions.

You’re not alone. Many people just like you are curious about our service, and exactly how we can help. Look through some of our most common questions – you might be wondering the same thing.

I’m not sure this will work for me. How can you ensure I’ll be happy with my images?

Most clients are normally unsure about whether they’ll be able to achieve fantastic looking images they can be proud of, especially if they’ve had poor quality images taken before. We’ve had a lot of experience working with a whole range of different clients over the years and know how to put them at ease through communication and guidance to deliver on their goals. We also offer a 100% guarantee so if you don’t like your images, we’ll retake them again for free.

Why do I have to leave a booking deposit?

When you book your session, we book a makeup artist, hair stylist, photographer and four hours of studio time. We also prevent anyone else from taking your slot. Your booking fee is just a sign of good faith that you will turn up to your appointment or give us 7 days notice if you wish to change.

I can take the images myself or get a friend to do them. Why would I pay a photographer?

Whilst this may seem like a money saver initially, will your friend be offended if you don’t like the images or can’t commit to dates? Do you have the time to organise the location, scour the internet for ideas, teach yourself the best techniques to achieve professional looking images? Statistically this is less likely to help you achieve your goals and can usually be a more expensive option in the long run.

How much will this cost?

Our packages start from just £125. Please see our Pricing page for more information on our services and prices.

How many family members can I book my photoshoot with?

For families we don’t have any real restrictions, just ask that you let us know how many members are coming so we can allocate the right slot (including any pets!). Please note we provide a maximum of four makeovers per booking. Additional makeovers can be discussed with our bookings team.

The last studio we went to was really disappointing. Will this be the same?

Having been in the industry for over 10 years, we have seen many studios come and go that have unfortunately giving the industry a bad name. Most of our team have been here since the beginning, we care about our clients and our reputation and we have hundred’s of positive testimonials from our clients, many of who rebook with us regularly.

I’ve booked my appointment but need to change the date

No problem. Just give us seven days notice and we can do this free of charge. Please call the studio or email Customer Services.

What age ranges do you cater for?

We shoot all ages! For those under 18, we require at least one parent to be present for the session.

How long will my session last?

We aim to finish most sessions in under three hours, however we ask that you allow up to five hours in case of any unforeseen delays. Headshot sessions are normally completed in 1 – 2 hours depending on whether you require make up or not

I really enjoyed my session. Can I buy a package as a gift for a friend?

Absolutely. Just let us know who the session is for and we can either send you a gift card or an online voucher to use.

DOWNLOAD OUR FREE GUIDE

Inside you’ll discover our 8 insider Secrets you need to hire a photographer that wows and delivers.

We’ll show you the steps we take ourselves when hiring a new member for our team, and why these steps are important.

We promise to keep your details safe.