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TERMS & CONDITIONS
To provide our clients with the best possible experience, we have compiled essential information about the booking of our services. As you may already know, our photoshoots are of exceptional quality, and therefore, our terms and conditions are reflective of the expenses incurred by our studio in the event of missed appointments.
Furthermore, we receive a high volume of appointment requests, and it is regrettable when clients fail to attend their scheduled sessions, without informing us, as this deprives other clients of the opportunity to secure a slot. If you have any questions regarding our terms, please don’t hesitate to contact us.
Please use the links below to go to the most relevant section for your type of package.
These updated terms supersede any previous terms found on your promotional voucher or booking confirmation
Vanity Studios Website Packages
- Photo sessions are payable in full at the time of booking
- Packages purchased directly with the studio do not have an expiry, however, a date must be arranged within 6 months of the date of purchase. This also applies to sessions purchased as gifts.
- Please confirm directly with us if your brief isn’t featured on our site to ensure we have reserved enough time and can meet your requirements.
- All commercial briefs must be outlined in full prior to your session.
- If you arrive late for your session and cannot be seen, a reschedule fee of £50 may be applicable.
- If you require any special permissions or usage rights, please let us know before your session.
RESCHEDULING, MISSED APPOINTMENTS & CANCELLATIONS
- Appointments may be cancelled within 7 days of the booking being made as long as the appointment is not within 30 days of the booking. After 7 days, cancellations are subject to a cancellation fee of 25% as long as we have 30 days notice of the booked appointment date.
- Appointments can be rescheduled up to 7 days before the appointment date.
- We always contact our clients to confirm within a week before the session. All bookings must be confirmed 48 hours before the appointment. Failure to confirm attendance may result in appointments being removed from the diary and a £50 reschedule fee will apply to secure a new appointment. A £50 reschedule fee will also be applicable in the case of a missed appointment.
Invitations from Trade Fairs and Pop Ups
- Regardless of their expiry, all invitations must be booked within two months of the purchase date.
- All studio time reserved requires a refundable deposit of £50pp on a weekday and £75pp on a weekend. All appointments will get a designated team of highly trained staff for their session, therefore, the studio pays a significant amount in staff costs for each booking, this is why we ask that clients leave a deposit to guarantee they will attend their reservation. Deposits apply to all guests aged 11 and over as this will affect the length of time reserved. This deposit is in addition to the cost of the promotional invitation and is refundable providing clients adhere to our terms and conditions.
- Booking deposits can be used towards the purchase of additional images. Should you choose not to use your deposit, refunds will be processed within 21 days of your appointment.
- Clients requiring a larger time slot to accommodate more than 2 people will need to place a non-refundable deposit for the additional guests. This deposit is redeemable towards images only. The deposit placed for the first 2 guests remains refundable. For example, a group of 4 people booked in a weekday slot with a deposit of £200 (£50pp) would have £100 credit towards images and the remaining £100 would be refundable. This policy is in place due to the fact that a group booking takes up a large portion of our day’s availability, restricting additional appointments, therefore, a minimum spend is required. The above does not apply to families of up to 4 people. Your deposit remains refundable. If you would like to book as a family of more than 4 people your full deposit would become a credit towards additional images, however we’d only take a deposit for 4 people and make up will be permitted for a maximum of 4 people.
- Any packages purchased off site are refundable within 14 days from the date of purchase. After 14 days, all packages are non-refundable but may be transferred.
RESCHEDULING, MISSED APPOINTMENTS & CANCELLATIONS
- We always contact our clients to confirm within a week before the session. All bookings must be confirmed 48 hours before the appointment. Failure to confirm attendance may result in appointments being removed from the diary and a £50 reschedule fee will apply to secure a new appointment.
- If an appointment is missed, deposits will no longer be refundable but can be used as a credit towards images once a £50 reschedule fee has been placed.
- Appointments may be cancelled within 7 days of the booking being made. After 7 days, cancellations are subject to a cancellation fee of £25pp as long as we have 30 days notice of the booked appointment date..
- Appointments can be rescheduled up to 7 days before the appointment date.
- If a client reschedules with less than 7 days notice, booking deposits are no longer refundable but can be used as a credit towards images at the studio.
YOUR PHOTOSHOOT
- The length of the full service is a minimum of 3 hours for an individual and approximately 5 hours for a larger group. This time will vary due to the complexity of your photoshoot. Individuals who do not require hair and makeup will complete their session in approximately 2 hours. No part of the service can be shortened.
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Under 18s must be accompanied by a parent or guardian who is over 18. If you look under 25, please bring identification with you.
- Clients who arrive late for their appointment may be asked to reschedule and their booking deposit will be a credit towards images. If we have another time slot free the same day, this will of course be offered, however on a fully booked day, clients will need to come back on another date as a late arrival can impact clients booked later in the day.
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We offer a range of alcoholic drinks to complement your session but these are offered on a discretionary basis only and our staff have the right to refuse service if they feel that it necessary.
- Our stylists have a 20 minute window to dry style hair. If your texture is coarse, extremely curly or afro and you require a smoother style for your photoshoot, please blow out your hair thoroughly before arriving for your session to ensure we are able to achieve the desired results.
- We prioritise the health and safety of both our clients and team members. Therefore, we may need to decline service if we have concerns regarding head lice, potentially infectious skin conditions or overall poor hygiene. Deposits become a credit towards images if asked to reschedule. Please contact us if you suspect any of the above conditions have developed.
- All clients are expected to bring a minimum of 3 outfits for their shoot although we recommend 4-6.
- Pre-paid image purchases must be finalised 24 hours before your session. Please see our pricing page for options.
- Vanity Studios Ltd is a registered trademark and we will respond to all valid notices of copyright and trademark infringement with a view to terminate all unauthorised use.
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Vanity Studios retains full copyright and usage rights for all images, but we will honour written requests from clients who prefer we do not use their images in our portfolios.
- To film or take pictures whilst in the studio, you must have written permission prior to your appointment.
FINALLY
- Vanity Studios reserves the right to refuse service to any client we feel is abusive of either members of staff, our other clients or the premises.
- In booking an appointment, clients agree to comply with all the above terms.
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