Terms & Conditions
Vanity Studios is committed to inclusivity, body positivity and acceptance. Any person found to be going against our values whilst at the studio will be asked to leave immediately.
PROMOTIONAL VOUCHERS PURCHASED AT TRADE FAIRS AND SHOPPING AREAS
All vouchers, regardless of their expiry, must be booked within two months of purchase with our studio.
In the case of a national lockdown due to covid, vouchers may be used up to 6 months after the lockdown ends.
All studio time reserved is subject to a refundable deposit of £50 on a weekday and £75 on a weekend. All deposits apply per person over 12 as this will affect the length of time reserved. This is in addition to the cost of the promotional voucher.
All deposit refunds are processed within 21 days of your appointment.
Booking deposits can be used towards the purchase of images, however clients are under no obligation to do so. In the event that a client does not wish to purchase any images, the booking deposit will be reversed onto the debit or credit card supplied, via Worldpay within 21 days of your appointment.
Appointments may be cancelled within 7 days of the booking being made. After this period they may only be rescheduled and with a minimum of 7 days notice. Please note that if the booked appointment is within 7 days of the booking then a reschedule only policy will apply.
Failure to give 7 days notice to reschedule an appointment will result in a loss of deposit. However you will be allowed to use it as credit towards images on the rescheduled appointment.
Failure to attend appointments will result in loss of the booking deposit, however, if rebooked within 5 working days of the missed appointment, the deposit can still be used as credit towards images.
- If you need to reschedule an appointment then as long as you provide us with 7 days notice and book a new date into the diary, this will not affect your deposit.
- Promotional vouchers cannot be used for groups of three or more people. The exception to this rule are families however a maximum of 4 makeovers will be permissible. If you require more people to have make up and hair, a non refundable deposit will be required that will be redeemable against images.
Each individual and their guest may receive a complimentary image each. A maximum of two single images are available per booking. If only one person is arriving then there will be one complimentary image only.
Each promotional voucher allows the client to use our service on one occasion only. If you wish to purchase additional vouchers, these must be purchased as gifts for others only.
All clients are required to bring in four outfit changes. Failure to do so will result in your deposit being used towards images
Vouchers sold at trade fairs and shopping centres by external teams are non-refundable. However, please contact the studio within 7 days of purchase if you have any queries and we’ll always try to get this resolved for you.
We have a strict lateness policy in order to ensure our clients are never delayed by previous appointments. If you arrive 20 minutes late for your appointment we may have to reschedule your session for a later date. Your deposit would become a credit towards images in this scenario. For this reason we ask all clients to arrive 15 minutes early for their session.
Each session fee is for 1 person. We can cater for groups of up to a maximum of four people. If your family has more than 4 members then we’ll likely provide make up for 4 members but be happy to photograph everybody. Please confirm numbers at the time of booking.
If purchased as a gift voucher, this will be valid for 6 months and a voucher can be sent by Vanity Studios to the recipient of your choice.
To book your appointment simply get in touch with our team. Appointments are available 7 days per week, first appointment at 9.30am, then on the hour until 4.30pm. Online packages purchased from the studio may be refunded within 14 days of purchase only.
If you wish to change your booked appointment we require 7 days notice.
If you fail to give 7 days notice and need to reschedule, we’ll need to take a refundable deposit against your new booking. This is £50 per person over 12 for a weekday booking and £75 per person over 12 on a weekend. This deposit is refundable as long as you turn up for the next session.
If you fail to show for your session you’ll forfeit your session fee.
Clients should arrive 15 minutes early for the session.
Clients arriving more than 20 minutes past their allocated appointment slot may need to be rescheduled and the deposit will no longer be refundable. In this case deposits can still be redeemed towards any purchase at the studio.
We offer a range of alcoholic drinks to complement your session but these are offered on a discretionary basis only and our staff have the right to refuse service if they feel that it necessary.
Please bring no less than 4 wardrobe changes, arrive with clean hair free of styling products and no make up. If you have afro or extremely curly hair and would like a smoother style, please arrive with it blown out.
For the purposes of hygiene for all clients, service can be refused to anyone with infectious skin conditions or head lice. If a client arrives with a condition we suspect is contagious, they will be asked to rebook another session.
Please note we do not offer a manicure or a facial service at Vanity Studios. We provide a cleanse, tone and moisturise of the skin before make up and a file and paint of the nails to add some extra colour to the photos.
All non headshot appointments last between three and a half to five hours. This can not be shortened and portions of the session can not be skipped. If a client does not stay for the full studio time reserved on their behalf, the deposit will be forfeited.
Headshot sessions typically last between 1-2 hours including viewing. This can be considerably less if you don’t require full make up or hair.
Under 18s must be accompanied by a parent or guardian who is over 18. If you look under 25, please bring identification with you.
Payment of pictures is normally done by debit/credit card at the end of your viewing. We also offer 0% interest payment plans. In this case we act as a broker and not a lender.
In the interest of copyright no personal photography or filming is permitted in the photographic or viewing areas of the studio without written permission from a senior member of staff at Vanity Studios. Clients found using a photographic device will forfeit their deposit and may be asked to leave.
For security, customer service and training purposes please note that we record all our viewing sessions.
Once a client has left the studio, all orders are non-cancellable.
We take complaints about our work, staff and levels of service very seriously. If you are not satisfied, please follow the process for raising a formal complaint.
All complaints must be made in writing via email
Vanity Studios will respond to all complaints within 7 working days
Vanity Studios will attempt to resolve the claim within 14 days of the complaint being made to ensure client satisfaction
We will need:
A clear, detailed description of what your complaint is about
Copies of any letters or emails related to the complaint
The date of your appointment, if you have it
Your email address or postal address (so we can reply)
You can make a formal complaint by post.
Vanity Studios Ltd
7 Vestry Street
Vanity Studios reserve the right to refuse service to any client we feel is abusive of either members of staff, our other clients or the premises.
In booking an appointment, clients agree to comply with all the above terms.
All rights reserved